Order Entry Specialist

7 days ago


Springboro, Ohio, United States NSi Industries LLC Full time
Order Entry / Customer Support Associate

Lynn Electronics, the Network Infrastructure division of NSI Industries, has been a leader in the industry for over 55 years. We are dedicated to quality and customer satisfaction. This is an opportunity to join a dynamic team as a key contributor at our division headquarters in Springboro, OH.

We are seeking an energetic, organized, and detail-oriented Order Entry / Customer Support Associate to join our team in our Springboro, OH office. In this role, you will provide professional support to the Sales Team, including order processing, customer interaction, order management, and other duties to ensure timely and accurate processing of orders and a world-class customer experience.

Responsibilities:

  • Provide accurate and timely support and communication to the sales team, members of the inside sales team, and/or customers
  • Data entry of purchase orders and processing all appropriate paperwork for production and shipping
  • Answer and respond to incoming phone calls and e-mails from customers; provide requested information, answer questions, research issues, respond to concerns, etc.
  • Monitor scheduled shipping dates to ensure timely delivery and expedite, as needed
  • Assist in the RMA process where needed
  • Assist with additional duties and projects as needed

Requirements:

  • Proficient in Microsoft Office Suite (Outlook, Word, Excel)
  • Must be a self-starter, resourceful, creative, analytical, and detail-oriented
  • Have a positive, can-do attitude
  • Proactive problem solver able to anticipate needs and act accordingly

NSI Industries offers an excellent benefits package, paid time off, paid holidays, and more. We maintain a drug-free workplace and require all employees to complete and pass a pre-employment drug screen and background check. NSI Industries is an equal opportunity employer and affirms its commitment to recruit, hire, train, and promote without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.



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