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Order Processing Specialist

2 months ago

Springboro, Ohio, United States NSI INDUSTRIES Full time
Job Overview

NSI Industries, a leader in the Network Infrastructure sector, is seeking a dedicated and detail-oriented Order Entry / Customer Support Associate. This position is crucial for ensuring a seamless experience for our customers and supporting our Sales Team effectively.

Key Responsibilities:

  • Deliver precise and prompt assistance to the sales team and customers.
  • Input purchase orders accurately and manage all necessary documentation for production and shipping.
  • Handle incoming inquiries via phone and email, providing information, addressing questions, and resolving issues.
  • Track shipping schedules to guarantee timely deliveries and expedite processes when necessary.
  • Support the Return Merchandise Authorization (RMA) process as required.
  • Contribute to additional projects and tasks as assigned.

Qualifications:

The ideal candidate will possess:

  • A minimum of 2-4 years of experience in order entry, customer support, or a related field.
  • Familiarity with customer management systems is advantageous but not mandatory.
  • Strong technical skills and a willingness to learn new software.
  • Excellent communication abilities and a customer-centric approach.
  • A professional demeanor with the capacity to engage effectively with diverse stakeholders.
  • Reliability and dependability in fulfilling this essential support role.

Required Skills:

  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
  • Self-motivated, resourceful, and detail-oriented.
  • A positive attitude and proactive problem-solving skills.
  • The ability to anticipate needs and take appropriate action.

Benefits:

NSI Industries offers a comprehensive benefits package, including paid time off and holidays, among other perks.

NSI Industries is committed to maintaining a drug-free workplace and requires all employees to complete a pre-employment drug screening and background check.

As an equal opportunity employer, NSI Industries promotes a diverse workforce and is dedicated to recruiting, hiring, training, and advancing individuals without regard to any protected status.