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Operations Manager

2 months ago

Danbury, Connecticut, United States College Hunks Hauling Junk & Moving Full time
Job Summary

We are seeking a highly motivated and experienced professional to fill our Operations Manager role. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our junk removal and moving services. If you have a passion for delivering exceptional customer service, managing teams, and driving business growth, we encourage you to apply.

Responsibilities
  • Client Satisfaction: Ensure 100% client amazement and loyalty through friendly and professional interactions.
  • Business Operations: Manage safety and truck safety protocols, establish value and price for clients, and oversee staff scheduling.
  • Financial Management: Manage P&L and annual budgets, and utilize systematic hiring and training processes.
  • Client Estimates: Conduct client estimates for moving and junk removal services as needed.
  • Team Management: Boost team member awareness of company mission and vision, and run franchise operations to meet revenue and profitability targets.
  • Collaboration: Work closely with Franchise Partner to implement and build new systems and processes.
  • Physical Demands: On occasion, perform junk removal jobs and moving services, and supervise a team of truck team members.
Qualifications
  • Education: Bachelor's Degree in Business Management preferred or equivalent/relevant on-the-job experience.
  • Experience: 3 years' experience managing a service industry operation preferred.
  • Skills: Sales, Marketing, and Operations/Systems Management, confident and proactive communication, and exceptional interpersonal skills.