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Operations Manager

4 weeks ago

Danbury, Connecticut, United States College Hunks Hauling Junk & Moving Full time
Job Title: Operations Manager

We are seeking a highly motivated and experienced Operations Manager to join our team at College Hunks Hauling Junk & Moving. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our franchise, ensuring that our clients receive exceptional service and that our team members are equipped to deliver world-class results.

Key Responsibilities:
  • Manage client relationships and ensure 100% client satisfaction and loyalty
  • Interact with clients in a friendly and professional manner, creating a memorable experience and repeat business
  • Establish value and price appropriately, ensuring clients understand the value they receive for the price they pay
  • Manage business operations, safety, and truck safety
  • Utilize systematic hiring and training processes to ensure team members are equipped to deliver exceptional results
  • Conduct client estimates for moving and junk removal services as needed
  • Manage staff scheduling and boost team member awareness of company mission and vision
  • Run franchise operations to ensure revenue and profitability targets are met
  • Work closely with Franchise Partner to implement and build new systems and processes
  • Perform junk removal jobs and moving services as needed, and supervise a team of truck team members
Requirements:
  • Bachelor's Degree in Business Management or equivalent/relevant on-the-job experience
  • 3 years' experience managing a service industry operation, preferably in sales, marketing, and operations/systems management
  • Confident and proactive communicator, with excellent written, verbal, and presentation communication skills
  • Exceptional interpersonal skills and the ability to work positively and effectively with people at all levels
  • Construction background and experience with basic power tools preferred
What We Offer:
  • Competitive starting salary
  • Medical benefits
  • Quarterly profit share
  • Performance-based incentives
  • Opportunity to work in a fun, enthusiastic team environment

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.