Alterations Customer Service Representative

6 days ago

Baton Rouge, Louisiana, United States David's Bridal Full time
Alterations Customer Service Representative Job Description

At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll be responsible for providing exceptional customer service, ensuring seamless customer experiences, and contributing to the store's achievement of Five-Star Customer Service.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs, and resolving conflicts effectively.
  • Manage customer flow using all systems to deliver a five-star experience.
  • Meet all service vows, including Prepare, Welcome, Meet Needs, and Be There for all customers, and complete operational checklist tasks.
  • Provide an exceptional service experience to multiple customers at once, addressing concerns with confidence and escalating when necessary.
  • Effectively communicate how alterations can perfect the dress for a customer's event, promoting all alterations services and personalization options.
  • Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
  • Press, steam, and spot clean all merchandise, following quality control guidelines to ensure pristine condition before final delivery to customers.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
  • Process transactions with accuracy, ensuring every customer feels celebrated.
  • Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
  • Maintain a clean and well-organized alterations room.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years of prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) systems.
Benefits:
  • Rewarding environment and competitive pay.
  • Generous Team Member discount after the first pay period.
  • Dayforce Wallet - Get Paid Early.
  • Health, dental, and vision insurance.
  • 401K program.
  • Paid vacation, sick days, and holidays.
  • Pet benefits.

At David's Bridal, we're committed to embracing diversity, equity, and inclusion, and we're dedicated to building a workforce that reflects the diversity of our customers. We encourage applications from all qualified candidates and are happy to accommodate persons with disabilities. Contact Human Resources at [insert contact information] for more information on our accommodation policies.

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