Customer Service Representative

1 week ago


Williamsville, Illinois, United States Loves Travel Stops & Country Store Full time

Are you a customer-oriented professional with exceptional communication and interpersonal skills? Do you have a strong focus on customer satisfaction and a passion for salesmanship? We are seeking a talented Customer Service Representative to join our team at Loves Travel Stops and Country Stores.

About the Role

This is an exciting opportunity to drive sales success in our Truck Care facilities through leadership, technical skills, and outstanding customer service. As a key member of management, you will combine your technical and managerial expertise to lead service centers and progress towards becoming a Truck Care General Manager.

Key Responsibilities
  • Maintain a safe and clean facility, ensuring a positive experience for customers and employees alike.
  • Greet customers, address vehicle service needs, and document issues with attention to detail and excellent communication skills.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals, and process payments efficiently.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work, handling any concerns or complaints professionally.
Requirements

To be successful in this role, you will need:

  • 6 months of experience in customer service or sales, preferably in a fast-paced environment.
  • A valid driver's license with a clean safety record.
  • The ability to pass a drug screening and medical exam as per regulations.
Benefits

We offer a competitive salary and a range of benefits, including:

  • A starting salary of $40,000-$60,000 per year, depending on location and experience.
  • Paid Time Off and Flexible Scheduling to maintain a healthy work-life balance.
  • A 401(k) plan with 100% match up to 5%, ensuring your financial security.
  • Medical, Dental, and Vision Insurance after 30 days, providing comprehensive coverage for you and your family.
  • Quarterly Bonus Program and opportunities for career development and growth.
About Loves Travel Stops and Country Stores

Loves Travel Stops and Country Stores is a family-owned and operated business with over 40,000 team members in North America and Europe. We pride ourselves on our award-winning culture, which emphasizes innovation, perseverance, and community involvement.

As a leading provider of travel stops and convenience stores, we offer a wide range of products and services designed to meet the needs of professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.



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