Creative Retail Team Member

5 days ago


Williamsville, Illinois, United States Michaels Stores Full time
Job Summary

We are seeking a Creative Retail Team Member to join our team at Michaels Stores in Buffalo/Transit Rd. This role is responsible for delivering exceptional customer service, maintaining store recovery standards, and supporting shrink and safety programs.

About Michaels

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, making us the best place for all things creative.

Key Responsibilities
  • Provide friendly customer service, helping customers shop, locate products, and provide solutions
  • Ensure fast and friendly checkout experiences, executing cash handling to standards
  • Engage customers on benefits of Rewards program and Private Label Credit Cards, completing enrollments as needed
  • Educate customers on Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unload, stocking, and planogram (POGs) processes
  • Maintain store recovery standards, including merchandise return/go back process and general store recovery
  • Complete Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies
  • Interact with others in an accepting and respectful manner, promoting commitment to organization's vision and values
Preferred Qualifications
  • Retail and/or customer service experience preferred
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Compensation

The estimated salary range for this position is $15.00 - $17.70 per hour, depending on experience and qualifications.

Benefits

At Michaels, we prioritize the wellbeing of our teams, offering robust benefits, including health insurance, paid time off, tuition assistance, generous employee discounts, and more. Visit mikbenefits.com for more information.

Equal Opportunity Employer

Michaels is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at 1-800-642-4235.



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