Business Development Center Representative

6 days ago


Williamsville, Illinois, United States Great Lakes Motor Corp Full time

Job Summary

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The Customer Experience Specialist at Great Lakes Motor Corp plays a pivotal role in maintaining client relationships and identifying customer opportunities. This position requires excellent communication skills, basic computer skills, a friendly and outgoing demeanor, the ability to work in a technology-oriented environment, and industry-specific knowledge.

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Main Responsibilities:

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  • Greet and welcome customers entering the sales or service reception area in a genuinely friendly and courteous manner.
  • Direct the customer to the customer lounge or to the appropriate advisor.
  • Provide waiting customers with updates on completions.
  • Assist the service sales staff in answering overflow status phone calls or simple service questions when advisors are already with clients.
  • Contact those clients and try to get them back into the dealership.
  • Communicate with Sales Department when clients in service show interest in replacing their current vehicle or have questions regarding warranty, lease extension, etc.
  • Attend training classes as directed by management.
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Requirements:

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  • Able to pass pre-employment drug test.
  • Team oriented and works well with fellow coworkers.
  • Attention to detail, excellent organizational and time management skills.
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Salary and Benefits:

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This part-time position offers an hourly rate of $16.50 to $17.00 based on experience, plus bonus pay. Additional benefits include employee discounts, health insurance, and paid time off.



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