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Senior IT Service Manager

2 months ago


Mastic Beach, New York, United States MyCareersFuture Full time

About the Company

MyCareersFuture is a leading provider of innovative solutions for the IT industry. With a strong presence in the Asia region, we are committed to delivering exceptional service to our clients.

About the Job

We are seeking a highly experienced Senior IT Service Manager to join our team. As a key member of our global IT organization, you will be responsible for leading the end-to-end service management for EUC and infrastructure to support our business in the Asia region.

Key Responsibilities

  • Develop and implement a process to link the right IT service tower to affected stakeholders in the event of incident escalation.
  • Manage stakeholder expectations and understand business needs during critical incident events.
  • Oversee IT incident, problem, and change management processes across Asia.
  • Manage external vendors to ensure external SLAs are met.
  • Collaborate with cross-functional teams and vendors to identify opportunities to improve services.

Requirements

To be successful in this role, you will have at least 8 years of experience in IT service management. Proven track record in being the point of escalation for business in critical incident events is required. Experience in end-user environment managing service level agreements for infrastructure is highly preferred.

What We Offer

This is an excellent opportunity to join a leading company in the IT industry and contribute to the growth and success of our global IT organization.