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Client Engagement Specialist

2 months ago

Little Chute, Wisconsin, United States Erik Hosking - State Farm Agent Full time
Position Overview

As a Client Engagement Specialist with Erik Hosking - State Farm Agent, you will play a pivotal role in delivering outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset to our team.


Key Responsibilities:
  • Build and maintain strong relationships with clients, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a client-centered, needs-based approach to inform clients about various insurance solutions.
  • Employ effective communication skills to meet client needs while fostering business growth.

Qualifications:
  • Strong commitment to customer service excellence.
  • Able to connect with clients, respond to their inquiries, and foresee their requirements.
  • Outstanding communication skills for assisting clients and collaborating with team members.
  • Proactive in identifying and resolving issues.

Benefits:
  • Competitive hourly wage with commission opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits.
  • Valuable experience for career development.