Client Solutions Manager

3 weeks ago

Little Rock, Arkansas, United States Norstella Full time
Job Description:


The Client Solutions Manager will report to the Director of Client Solutions, working collaboratively and cross-functionally with Sales, Client Operations, Analytics, Technology, and members of the Leadership team.

This individual will serve as the lead for high-profile and custom programs and serve as a subject matter expert internally and externally.


The Client Solutions Manager should have strong interpersonal and client-facing skills, exceptional communication skills, experience analyzing data and providing insights, and an understanding of the pharmaceutical marketing landscape.

This role is 100% remote with minimal travel for client meetings and quarterly company meetings. East coast is preferred but not required.

Objectives and Responsibilities:
Manage custom Skipta digital programs independently, including technical and operational aspects of such programs, with a focus on superior customer service

Work closely with senior team members to master and improve client programs and performance

Evaluate programs with a strategic lens and identify areas for improvement; work cross-functionality to optimize program performance and enhance client interactions with precise campaign strategy

Consolidate program learnings and creates recommendations to share with Director & Sales

Serve as the subject matter expert (SME) on matters of campaign execution and educate partners on company services, customizable offerings and effective med/legal/regulatory (MLR) approval strategies that align with brand objectives

Assist the Director of Client Solutions in creating strategies for increased client retention

Demonstrate leadership qualities daily and be actively engaged with the team; maintain a positive attitude when faced with challenges and solution-focused

Desired Skills and Expertise:
Bachelors' degree

5+ years' experience working in a client facing or client support role with a proven track record of success managing multi-faced programs

Pharmaceutical industry knowledge

Digital Marketing knowledge

Excellent writing and editing skills in English

Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion

Medical Legal Review (MLR) submission experience is a plus

Excellent written and verbal communication skills

Experience with online marketing and marketing analytics

Results-driven, able to self-direct and work independently in a virtual work environment

Flexible and able to easily adapt to rapidly changing priorities and responsibilities

Ability to facilitate communication across lines of business within an organization

Strong organizational, analytical, interpersonal, and leadership skills

Perks:
Comprehensive benefits including medical, vision, dental, Life/ADD, 401k with matching program, and flex spending accounts

Open vacation time + 10 sick days

9 company holidays

Paid parental leave

Fully remote with minimal travel

Flexible schedule options

Commitment to culture:
we offer a fun, supportive culture where employees bring out the best in each other

Commitment to growth & mentoring

Job Type:
Full Time

The expected base salary for this position ranges from $75,000 to $95,000. It is not typical for offers to be made at or near the top of the range.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer.

All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella's job board which is /careers.

If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella.

Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella.

Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process.

If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:
[email protected].

Norstella is an equal opportunity employer.

All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

  • Product Manager, Digital Media Solutions

    4 weeks ago

    Little Rock, Arkansas, United States Avery Dennison Full time

    Product Manager, Digital Media SolutionsVestcom is seeking a Product Manager, Digital Media Solutions to join our team. As a Product Manager, you will be responsible for defining and delivering digital media solutions that meet the needs of our clients. This includes working closely with cross-functional teams to gather and communicate business requirements,...

  • Solution Architecture Manager

    4 weeks ago

    Little Rock, Arkansas, United States Owens & Minor, Inc. Full time

    About Owens & Minor, Inc.Owens & Minor, Inc. is a leading healthcare solutions company that empowers customers to advance healthcare. With a global presence and a team of 18,000 teammates, we provide integrated technologies, products, and services across the full continuum of care.Job SummaryThe Solution Architecture Manager is a critical role that oversees...

  • Account Manager

    3 weeks ago

    Little Rock, Arkansas, United States 4M Building Solutions Full time

    Account Manager Job DescriptionAbout the RoleAs a key member of our team, the Account Manager will serve as the primary point of contact for our clients, ensuring seamless communication and exceptional service delivery. This role requires a high level of professionalism, attention to detail, and a strong ability to build and maintain strong relationships...

  • Pain Management Specialist

    4 weeks ago

    Little Rock, Arkansas, United States HealthEcareers - Client Full time

    Pain Management Physician Job OverviewPain Management Physician Job DescriptionWe are seeking a Pain Management Physician to join our team at HealthEcareers - Client. The ideal candidate will have a fellowship in Pain Medicine and a strong passion for providing exceptional patient care.Job Responsibilities:Provide comprehensive pain management services to...

  • Fintech Solutions Consultant

    4 weeks ago

    Little Rock, Arkansas, United States Jobs for Humanity Full time

    About the Role:As a Technology Business Consultant at FIS Global, you will contribute to the development of innovative fintech solutions that meet the needs of our clients. Working closely with internal teams and clients, you will deliver new solutions that advance the way the world pays, banks, and invests.About the Team:The WWHD Loan Support team is...

  • IT Project Manager

    3 weeks ago

    Little Rock, Arkansas, United States Public Consulting Group Full time

    Job Summary:Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.We are seeking an experienced IT Project Manager to join our team and help organizations streamline operations and achieve strategic goals to serve...

  • AI Solutions Architect

    4 weeks ago

    Little Rock, Arkansas, United States Lionbridge Full time

    About the RoleLionbridge is seeking a highly skilled AI Solutions Architect to join our team. As a key member of our organization, you will be responsible for guiding the technical evaluation phase of our AI training business throughout the sales process.Key ResponsibilitiesDevelop, lead, and manage technical solutions and offerings for our...

  • Fintech Solutions Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Jobs for Humanity Full time

    About the RoleAs a Technology Business Consultant at FIS Global, you will play a critical role in shaping the future of fintech. You will work closely with clients and internal teams to deliver innovative solutions that meet their needs and advance the way the world pays, banks, and invests.About the TeamYou will be part of the WWHD Loan Support team,...

  • Solution Architecture Team Lead

    3 weeks ago

    Little Rock, Arkansas, United States CAI Full time

    Job SummaryWe are seeking a skilled Solution Architecture Team Lead to lead a team of solution architects and provide consulting services across various IT Services. This full-time remote position requires a strong technical background and leadership skills.Key ResponsibilitiesLead and mentor a team of solution architects, providing guidance, support, and...

  • Solution Architecture Team Lead

    3 weeks ago

    Little Rock, Arkansas, United States CAI Full time

    Job SummaryWe are seeking a skilled Solution Architecture Team Leader to lead a team of solution architects and provide consulting services across various IT Services. This full-time remote position requires a strong technical background and leadership experience.Key ResponsibilitiesLead and mentor a team of solution architects, providing guidance, support,...

  • Automation Solutions Consultant

    4 weeks ago

    Little Rock, Arkansas, United States Consolidated Electrical Distributors Full time

    Job Title: Automation Solutions ConsultantJob Summary: We are seeking a highly motivated and detail-oriented Automation Solutions Consultant to join our team. As an Automation Solutions Consultant, you will work closely with our team of automation engineers to improve the people, process, and reliability of our clients' manufacturing plants.Responsibilities:...

  • Identity and Access Management Solutions Architect

    4 weeks ago

    Little Rock, Arkansas, United States Stride Full time

    Job SummaryThis role is responsible for designing, implementing, and maintaining Stride's identity governance, management, and privileged access management technologies. The successful candidate will have extensive experience in IAM, IGA, and PAM technologies, as well as strong project management skills to lead and coordinate projects across multiple teams...

  • Financial Solutions Advisor

    4 weeks ago

    Little Rock, Arkansas, United States Bank of America Full time

    At Bank of America, we're seeking a Financial Solutions Advisor to join our team. As a key member of our organization, you'll play a critical role in helping clients achieve their financial goals.The ideal candidate will have a strong understanding of financial markets and a passion for delivering exceptional client service. You'll work closely with clients...

  • Business Development Manager

    4 weeks ago

    Little Rock, Arkansas, United States 4M Building Solutions Full time

    As a key member of our team, the Account Manager will serve as the primary point of contact for our clients, ensuring seamless communication and exceptional service delivery.The ideal candidate will possess strong leadership skills, with the ability to motivate and guide a team of professionals to achieve outstanding results.Responsibilities will...

  • Senior Solution Architect

    3 weeks ago

    Little Rock, Arkansas, United States Oracle Full time

    About the Role:We are seeking a highly skilled Senior Solution Architect to join our team at Oracle. As a Senior Solution Architect, you will be responsible for driving the technical and functional global implementation of Oracle's applications internally.Key Responsibilities:Manage all aspects of internal deployment projects and work closely with internal...

  • Food Services Area Manager

    3 weeks ago

    Little Rock, Arkansas, United States Yona Solutions Full time

    Job Summary: We are seeking a highly motivated and experienced Food Services Area Manager to join our team at Yona Solutions. As a key member of our operations team, you will be responsible for managing and directing the overall operations of the dietary department in numerous skilled nursing facilities in an assigned geographic area.Key...

  • Cybersecurity Solutions Architect

    3 weeks ago

    Little Rock, Arkansas, United States GuidePoint Security Full time

    Job SummaryGuidePoint Security is seeking a highly skilled Cybersecurity Solutions Architect to join our team. As a key member of our engineering team, you will be responsible for designing and implementing cutting-edge cybersecurity solutions for our clients. About the RoleAs a Cybersecurity Solutions Architect, you will work closely with our account...

  • Travel Nurse RN Position

    3 weeks ago

    Little Rock, Arkansas, United States HealthEcareers - Client Full time

    We are seeking a skilled CVOR Registered Nurse to join our team at HealthEcareers - Client. This travel nursing job offers a unique opportunity to work in a dynamic environment and contribute to the delivery of high-quality patient care.Job DetailsSpecialty: CVORDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type:...

  • Regional Sales Manager

    4 weeks ago

    Little Rock, Arkansas, United States Oracle Full time

    About the Role:Oracle is seeking a highly skilled Regional Sales Manager to lead our cloud solutions sales efforts in the region. As a key member of our sales team, you will be responsible for driving revenue growth, building strong relationships with customers, and developing and executing sales strategies to achieve business objectives.Key...

  • Senior Microsoft Security Solutions Architect

    3 weeks ago

    Little Rock, Arkansas, United States SHI GmbH Full time

    About the RoleThe ASG Solutions Architect – M365 will analyze, design, and implement Microsoft Security services and related solutions for our company's end customers and partners.They will also serve as the technical lead in installing, configuring and upgrading services within our customers' and partners environments.This position is a remote position...