Customer Service Leader

2 days ago

Charlotte, North Carolina, United States Food Lion Full time
Customer Service Leader

At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a Customer Service Leader, you'll play a critical role in ensuring that our customers receive fast, easy, flexible, and friendly service.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Avoid personal conversations with other associates when customers are present
  • Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
  • Ensure the work station and front end area of the store has a neat and clean presentation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
Qualifications:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
  • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.

  • Customer Service Leader

    2 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide exceptional customer service to ensure a positive shopping experienceAssist the Customer Service Manager...

  • Customer Service Leader

    2 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will have effective communication and customer service skills, as well as the ability to learn multiple tasks and technical requirements of the job.Key Responsibilities:Provide prompt,...

  • Customer Service Leader

    3 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Leader. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store...

  • Customer Service Leader

    7 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Customer Service Leader Job DescriptionAt Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a Customer Service Leader, you'll play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide prompt, accurate, and friendly service...

  • Customer Service Leader

    4 weeks ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to...

  • Customer Service Leader

    1 month ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to...

  • Customer Service Leader

    2 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderAt Food Lion, we are committed to providing an exceptional shopping experience to our customers. As a Customer Service Leader, you will play a critical role in ensuring that our customers receive fast, easy, flexible, and friendly service.Key Responsibilities:Provide prompt, accurate, and friendly service to customersAssist...

  • Customer Service Leader

    2 weeks ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide fast, easy, flexible, and friendly service to customersAssist the...

  • Customer Service Leader

    2 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantAt Food Lion, we're committed to providing exceptional customer service. As a Customer Service Leader - Office Assistant, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide fast, easy, flexible, and friendly service to customersAssist the...

  • Customer Service Leader

    3 days ago

    Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantWe are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining high standards of customer...

  • Customer Service Representative

    2 days ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    About UsSpeeDee Oil Change and Auto Service is a trusted name in the automotive industry, with a rich history dating back to 1980. Our commitment to customer service and quality workmanship has earned us a reputation as a leader in the quick lube and automotive tune-up service business.Job SummaryThe Cashier and Customer Service Specialist is responsible for...

  • Store Leader

    1 day ago

    Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Job OverviewWoodie's Auto Service is seeking a highly motivated and experienced Store Leader to join our team. As a Store Leader, you will be responsible for driving store sales and profitability, managing staff, and maintaining a positive and productive work environment.Key ResponsibilitiesDrive store sales and profitability through effective sales...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Pilot Freight Service Full time

    {"Job Title": "Customer Service Representative", "Job Description": "**Job Summary**Pilot Freight Services is seeking a full-time Customer Service Representative to work in our Charlotte Station, located in Charlotte, NC. The hours will be Monday - Friday from 8 am to 5 pm.**Key Responsibilities:**Answer incoming calls and provide excellent customer service...

  • Customer Implementation Project Leader

    7 hours ago

    Charlotte, North Carolina, United States Finexio Full time

    Job Title: Customer Implementation Project LeaderFinexio is a leading provider of AP Payments as a Service, offering a cutting-edge embedded payments approach for business-to-business payments. Our innovative solution simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Tarheel Linen Service , Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job DescriptionAre you a highly motivated and dependable individual looking for a stable company where you can make a difference? Tarheel Linen Service, Inc. is a growing, successful regional family-owned and professionally managed company that has been servicing customers since 1934.We are seeking an inside Customer Service Representative to join our team....

  • Customer Service Liaison

    2 days ago

    Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our linen rental supply and commercial laundry company, you will be responsible for providing exceptional customer service to our hospitality, first class lodging, healthcare, and small business...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative.Responsibilities:Provide exceptional customer service via telephone and in-person interactionsPerform basic accounting and data entry tasksManage accounts receivable and maintain accurate recordsRequirements:High school diploma or...

  • Customer Service Liaison

    2 days ago

    Charlotte, North Carolina, United States Echelon Supply and Service Full time

    About Echelon Supply and ServiceEchelon Supply and Service has been a leading supplier of hoses and hose assemblies for commercial and military applications since 1977. With a strong presence in the industry, we are seeking a highly motivated and experienced Customer Service Representative to join our team.ResponsibilitiesCollaborate with the outside sales...

  • Office Management Leader

    2 days ago

    Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    Job Title: Office Management LeaderLeadership career opportunity with a growing, successful regional family-owned and professionally managed company serving customers since 1934. This position is responsible for supporting the company's operations by maintaining office systems, providing first-class customer service, and supervising support staff.Key...