Customer Service Representative

23 hours ago

Curtis Bay, Maryland, United States Border States Electric Full time
Job Summary

Border States Electric is seeking a highly motivated and customer-focused Cust Serv Rep to join our team. As a key member of our Customer Service Team, you will play a vital role in promoting sales, obtaining orders, and providing exceptional service to our customers.

Responsibilities
  • Support the day-to-day operations of the Customer Service Team to meet and exceed Branch sales and gross profit objectives.
  • Obtain orders and provide proactive customer service sales and service functions, including order entry, expediting, pricing, returns, and coordinating deliveries.
  • Provide timely follow-up on customer technical inquiries and requests.
  • Maintain Open Order Reports, Billing Block Reports, and other reports as necessary.
  • Actively participate in the marketing and sale of Border States Electric products and services.
  • Consistently provide responsive, quality service to meet and exceed customer expectations.
  • Provide input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition, and procedures.
  • Coordinate with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery, or other credit areas.
  • Provide input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
Requirements
  • Minimum of a two-year business/trade degree or the equivalent in work experience.
  • Minimum of two years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems.
  • Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience.
  • Ability to read, write, and speak in English.
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email, and SAP software.
Physical Requirements

Border States Electric is committed to providing a safe and healthy work environment. The following physical requirements are necessary for this role:

  • Frequency at which you would carry/lift in a typical day: Occasionally 0 - 33%, Frequently 34 - 66%, Continuously 67 - 100%.
  • Lift from Waist: 10 to 25 lbs. - Not at all, 26 to 50 lbs. - Not at all, 51 to 75 lbs. - Not at all, 75 to 100 lbs. - Not at all, 100+ lbs. - Not at all.
  • Lift from Floor: 10 to 25 lbs. - Frequently, 26 to 50 lbs. - Occasionally, 51 to 75 lbs. - Occasionally, 75 to 100 lbs. - Not at all, 100+ lbs. - Not at all.
  • Carried for Distance: 10 to 25 lbs. - Not at all, 26 to 50 lbs. - Not at all, 51 to 75 lbs. - Not at all, 75 to 100 lbs. - Not at all, 100+ lbs. - Not at all.
Additional Information

Border States Electric is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We offer a competitive benefits package, including health, dental, and vision benefits, as well as a 401(k) retirement plan and employee assistance program. We are a 100% employee-owned company and are proud to be one of the largest independent electrical distributors in the United States.

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