Data Entry Specialist
3 weeks ago
A3 Staffing Solutions is seeking a highly skilled Data Entry Specialist to join our team.
This role involves managing large amounts of incoming calls, generating sales leads, and identifying customer needs to achieve satisfaction.
The ideal candidate will have strong phone contact handling skills, active listening, and a proven track record of over-achieving quota.
Responsibilities include:
- Managing large amounts of incoming calls
- Generating sales leads
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Our company values include:
- Providing an exceptional client experience
- Delivering on our commitments
- Building trust by thinking and acting with integrity
- Creating an environment that inspires innovation
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