Customer Experience Representative

1 week ago


Coatesville, Pennsylvania, United States DiBiase Heating and Cooling Company Full time

We are seeking a highly motivated and organized Customer Service Specialist to join our Coatesville, PA office. As a valued member of our team, you will provide exceptional customer service experiences through phone calls, emails, and texts.

The successful candidate will be responsible for scheduling customer appointments, confirming appointment details, and providing support to the Office Manager and other supervisors as needed. You will also be responsible for maintaining an effective filing system, generating invoices, and collaborating with the team to deliver responsive customer service.

Key qualifications include:

  • 2+ years of experience in office support or customer service
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • QuickBooks knowledge is a plus but not required
  • Strong organizational skills and ability to multitask proficiently
  • Excellent interpersonal skills and ability to work independently or collaboratively with team members

This role offers a competitive hourly wage of $15-$18 per hour and includes benefits such as 100% company-paid medical, dental, life, short-term and long-term disability, discount programs, paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, spiff programs, company events, and more. Apply now if you have the highest integrity and want to be part of a growing local company in the essential industry of heating and cooling services.



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