Technical Support Specialist

1 week ago


Draper, Utah, United States Spectraforce Technologies Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Client Response Services team at Spectraforce Technologies. As a key member of our internal technical support team, you will be responsible for providing world-class quality of service to our end-users through phone, email, and chat support.

Key Responsibilities
  • Address end-user queries and issues in a timely and professional manner.
  • Engage engineering teams and product owners to assist with troubleshooting as needed.
  • Perform 'cradle to grave' ownership of all issues reported to the helpdesk.
  • Maintain effective documentation by regularly reviewing and updating knowledgebase content.
  • Take a proactive approach in analyzing current practices to identify areas for improvement.
Requirements
  • Minimum two years of experience working in the technical support field in an enterprise environment.
  • Sound technical knowledge, troubleshooting skills, and support experience with Microsoft Windows platform, networking, and Microsoft Office products.
  • Good understanding of English and good communication skills are a must.
  • Strong customer service skills and focus on ownership throughout the resolution process.
Preferred Qualifications
  • Three to five years of experience working in the technical support field in an enterprise environment.
  • Exposure to a global multi-cultural environment.
  • Experience using and supporting Microsoft Exchange in an enterprise environment.


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