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Customer Support Specialist

2 months ago

Draper, Utah, United States Silicon Slopes Full time

About the Role

We're seeking a highly skilled and motivated Customer Support Advocate to join our team at Silicon Slopes. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, helping them to overcome any challenges they may be facing with our software.

Responsibilities

  • Utilize support tools to assist customers with all aspects of our software, including troubleshooting and resolving technical issues.
  • Become a product expert and develop creative solutions and workflows that best meet customer needs.
  • Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
  • Champion customer needs by sharing feedback and concerns with internal stakeholders.

Qualifications

  • 2+ years of customer service experience.
  • Excellent people skills, including empathy, patience, confidence, and good humor.
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
  • Self-motivated and able to master complex software.
  • An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.

About Us

We're a leading provider of software solutions for the trades industry, and we're committed to delivering exceptional customer experiences. Our team is passionate about helping small business owners to grow and scale their businesses, and we're looking for like-minded individuals to join us on this journey.

What We Offer

  • Flexible time off and a comprehensive onboarding program to support your career growth.
  • Leadership training and development opportunities to help you succeed in your role.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, including training and education programs.