Customer Support Representative

3 days ago


Draper, Utah, United States RAC Brands Full time
About the Role

We are seeking a highly motivated and organized Customer Support Representative to join our team at RAC Brands. As a Field Service Specialist, you will be responsible for managing customer accounts and meeting company collections expectations by resolving past due accounts.

Key Responsibilities
  • Coordinate with collections team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Complete customer product returns as scheduled
  • Keep assigned vehicle(s) clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Requirements
  • Must be at least 18 years of age
  • High school diploma or GED
  • Valid state driver's license and good driving record
  • Excellent communication and customer service skills
  • Ability to talk on the phone when needed
  • Ability to lift and move heavy items
  • Capable of using basic technology
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to work independently and with others
  • Organized, with time-management skills
  • Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred
Why Work for RAC Brands?
  • Award-Winning Culture
  • Career Growth Opportunities
  • Weekly Pay
  • Bonus potential (based on performance)
  • Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
  • PTO
  • 401k Match
  • Discounts from RAC Brands partners
  • FSA/HAS


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