Customer Support Representative
3 days ago
We are seeking a highly motivated and organized Customer Support Representative to join our team at RAC Brands. As a Field Service Specialist, you will be responsible for managing customer accounts and meeting company collections expectations by resolving past due accounts.
Key Responsibilities- Coordinate with collections team to assist in resolving past due accounts
- Maintain accurate records of past due account activity
- Maintain accurate records of all field activity
- Complete customer field visits in a timely manner as assigned
- Complete customer product returns as scheduled
- Keep assigned vehicle(s) clean and maintained
- Follow all safety and product handling procedures
- Handle sensitive payment information securely
- Must be at least 18 years of age
- High school diploma or GED
- Valid state driver's license and good driving record
- Excellent communication and customer service skills
- Ability to talk on the phone when needed
- Ability to lift and move heavy items
- Capable of using basic technology
- Proficiency in Microsoft Office Suite and other relevant software applications
- Ability to work independently and with others
- Organized, with time-management skills
- Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred
- Award-Winning Culture
- Career Growth Opportunities
- Weekly Pay
- Bonus potential (based on performance)
- Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
- PTO
- 401k Match
- Discounts from RAC Brands partners
- FSA/HAS
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