Customer Service Manager

2 weeks ago


Stevensville, Maryland, United States KENT ISLAND RESORT Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kent Island Resort. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk, providing exceptional customer service, and maintaining the highest standards of quality and excellence.

Key Responsibilities
  • Customer Service: Respond to guest inquiries and resolve issues in a professional and courteous manner, ensuring a positive experience for all guests.
  • Front Desk Operations: Supervise and manage the front desk team, ensuring that all tasks are completed efficiently and effectively.
  • Room Management: Manage room inventory, including room assignments, cancellations, and changes, ensuring that all rooms are clean and ready for guests.
  • Revenue Management: Collect room revenues, including private and corporate rates, and ensure that all revenue is accurately recorded and reported.
  • Team Management
  • Training and Development: Train and develop front desk staff, ensuring that they have the skills and knowledge necessary to provide exceptional customer service.
  • Quality Assurance: Monitor and maintain the highest standards of quality and excellence, ensuring that all aspects of the front desk operation meet or exceed guest expectations.
Requirements
  • Education: Bachelor's degree in Hospitality or Hotel Management preferred.
  • Experience: At least two years of experience in a front desk or customer service role, preferably in a hotel or resort setting.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving and analytical skills.
About Kent Island Resort

Kent Island Resort is a unique and historic resort that offers a range of amenities and services to our guests. We are committed to providing exceptional customer service and ensuring that all guests have a memorable and enjoyable experience. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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