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Night Auditor

2 months ago

Louisville, Kentucky, United States Hampton Inn Louisville Downtown Full time
Job Title: Night Auditor

Join the Hampton Inn Louisville Downtown team as a Night Auditor, responsible for ensuring the accuracy of financial transactions and providing exceptional guest service.

Key Responsibilities:
  • Reconcile all hotel cashier transactions to ensure accuracy and completeness.
  • Review and compile management reports to identify trends and areas for improvement.
  • Communicate effectively with all levels of management to address concerns and resolve issues.
  • Perform guest service duties as required, including check-in, check-out, and reservations.
  • Audit and reconcile financial and statistical reports to ensure accuracy and compliance.
  • Prepare and distribute daily reports to management, including the Daily Operating Report and Discount Programs.
  • Audit and reconcile all Front Desk and Food & Beverage Cashiers work to ensure accuracy and compliance.
  • Consolidate and transmit all credit card transactions on a timely basis.
  • Prioritize job functions to meet deadlines and ensure accuracy.
  • Ensure the accuracy of all numbers reported, including statistics.
  • Input and update financial information into the corporate communications network.
  • Perform daily, weekly, monthly, and annual data processing system functions as required.
  • Keep management informed of any unusual operational or financial events or deviations from policies or procedures.
  • Ensure overall guest satisfaction and respond to governmental inquiries upon receipt.
Requirements:
  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Guest Service Experience preferred.
  • Computer knowledge/skills required.
  • Flexible and long hours sometimes required.
  • Sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Late/Overnight shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.