Night Auditor
3 weeks ago
Job Summary
The Night Auditor is a critical role at Hampton Inn Louisville Downtown, responsible for ensuring the accuracy of financial transactions and maintaining the integrity of our accounting systems. This position requires a detail-oriented individual with strong analytical skills and the ability to work independently in a fast-paced environment.
Key Responsibilities
- Reconcile all hotel cashier transactions to ensure accuracy and completeness
- Review and compile management reports to identify trends and areas for improvement
- Communicate effectively with all levels of management to address concerns and issues
- Perform guest service agent duties as required, including check-in, check-out, and reservations
- Audit and reconcile financial and statistical reports to ensure accuracy and compliance
- Prepare and distribute daily reports as required, including the Daily Operating Report and Discount Programs
- Audit and reconcile all Front Desk and Food & Beverage Cashiers work
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
- Prioritize job functions to meet deadlines and ensure accuracy of all numbers reported
- Input and update financial information into corporate communications network
- Perform daily, weekly, monthly, and annual data processing system functions as required
- Keep management informed of any unusual operational or financial events
- Ensure overall guest satisfaction and respond to governmental inquiries as needed
Requirements
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
- Guest Service Experience preferred
- Computer knowledge/skills required
- Flexible and long hours sometimes required
- Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Late/Overnight shift
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management
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