Clinical Laboratory Assistant- Phlebotomy Specialist

1 week ago


Brockton, Massachusetts, United States Brockton Hospital Full time
Job Summary

We are seeking a skilled Clinical Laboratory Assistant- Phlebotomy Technician to join our team at Brockton Hospital. As a key member of our laboratory staff, you will be responsible for performing a variety of functions in central processing, phlebotomy, and clinical areas.

Key Responsibilities
  • Collect blood samples according to laboratory policies and procedures in the outpatient and inpatient setting.
  • Register patients as required and ensure accurate identification throughout the specimen collection process.
  • Order appropriate laboratory testing as requested by providers and receive specimens individually or by batch into the LIS.
  • Batch specimens to secondary locations as required and process specimens for both in-house and reference laboratory testing according to testing requirements.
  • Ensure specimens are collected, stored, and processed according to testing requirements and cancel and request new samples when integrity is compromised.
  • Deliver specimens to appropriate areas of the laboratory to ensure testing is performed in a timely manner and load specimens onto the laboratory track system as required.
  • Perform add-on testing as requested, ensuring appropriate specimen requirements are followed, and clarify all unclear orders prior to collection or processing.
  • Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person, and assist callers with questions or direct them to appropriate resources.
  • Fax patient results according to laboratory policy and provide excellent customer service to patients, physicians, and other healthcare providers.
  • Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner.
  • Communicate issues or significant events to both management and incoming shifts and follow up on events with patients and/or healthcare providers and document appropriately.
  • Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Requirements
  • Ability to handle multiple priorities and make decisions and use independent discretion.
  • Ability to work alone and with others in a busy, loud environment.
  • Education: High School Education or equivalent required.
  • Experience: Experience in medical terminology, customer service, and patient registration.
  • Certification/Licensure: Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.
  • Software/Hardware: Meditech, Lattice.


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