Enterprise Sales Experience Principal Service Designer

4 weeks ago


Frisco, Texas, United States Equinix Full time
Job Summary

We are seeking a highly skilled and experienced Principal Service Designer to lead the vision and transformation of Equinix's sales experience for customers, partners, and employees.

The multi-year initiative will focus on enterprise simplifications, frictionless self-service, and a single pane of glass. The ideal candidate will be comfortable connecting and communicating the big picture down to touchpoint details.

Responsibilities
  • Design Strategy & Service Design: Develop and implement a design strategy that aligns with Equinix's enterprise sales goals and objectives.
  • Executive Presence & Bias for Optimism: Demonstrate strong executive presence and confidence in presenting concepts and recommendations to executives and key stakeholders.
  • Collaboration and Stakeholder Relationships: Collaborate with business and engineering leadership to develop and execute a comprehensive design strategy.
Qualifications
  • Prefer 10 years of work experience in Design Thinking, Service Design, or UX Architecture.
  • Prefer a bachelor's or master's degree in design strategy, human-computer interaction, or a related field.
  • Have a track record of successfully designing and delivering enterprise solutions and digital transformation initiatives.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.



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