Principal Support Engineer

4 weeks ago


Frisco, Texas, United States Redwood Software Full time
Unlock Your Potential

We're committed to empowering our customers with cutting-edge solutions that drive business success. As a Principal Support Engineer at Redwood Software, you'll be at the forefront of delivering exceptional technical expertise to our clients. Your passion for technology and dedication to customer satisfaction will make you a valuable asset to our team.

Key Responsibilities

Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions.
Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases.
Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments.
Collaborate with cross-functional teams to resolve escalated issues and ensure timely resolution.

Requirements

8+ years of experience in working with Managed File Transfer solutions.
Extensive expertise in networking, certificates, encryption, and databases.
Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols.
AS2, SFTP, and OFTP2 are highly desirable.
Ability to install and troubleshoot certificate-based authentication.
Experience with Software-as-a-Service (SaaS) delivery models.
Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and knowledge of OOP (JAVA, C#).

About Redwood Software

We're a company that truly believes in the transformative power of automation. Our mission is to empower our customers with lights-out automation for their mission-critical business processes. If you're passionate about technology and customer success, we'd love to hear from you.

Our Values

We're committed to One Team. One Redwood, Make Your Own Weather, Obsess over Customer Success, Work the Problem, Be Curious, Own the Outcome, and Respect Each Other. If you share these values, we'd be excited to have you join our team.

Equal Opportunities Employer

Redwood Software is an equal opportunity employer. We prohibit unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws.

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