Hotel Housekeeping Supervisor

4 weeks ago


Baltimore, Maryland, United States Days Inn Inner Harbor Full time
Job Summary

We are seeking a highly skilled Hotel Housekeeping Supervisor to oversee the housekeeping staff, budgets, and operations of our department. As a key member of our team, you will be responsible for ensuring each guest has a wow experience when they enter their rooms, managing employees to ensure they get the job done right the first time, and enforcing policies.

Key Responsibilities
  • Lead by example and demonstrate a commitment to excellence in housekeeping.
  • Assist with hiring, training, and supervising the housekeeping staff.
  • Implement operational procedures for the housekeeping department.
  • Prepare work schedules for the housekeeping staff.
  • Conduct daily shift meetings with housekeeping associates.
  • Coach and counsel housekeeping team members to ensure policies, procedures, and standards are maintained.
  • Inspect rooms and areas to ensure health regulations, safety, and departmental policies are met.
  • Partner with management and maintenance staff to identify and address guest room preventative maintenance opportunities.
  • Conduct daily quality checks, remediation, and subsequent training for housekeeping staff.
  • Maintain financial records, prepare budgets, and enforce housekeeping cost controls.
  • Maintain, organize, and control inventory of guest and housekeeping supplies and linen.
  • Follow Wyndham's safe work habits and standards.
Requirements
  • Experience working in a hospitality or service organization.
  • Housekeeping supervisory experience.
  • Experience in a hotel setting.
  • Experience with Property Management Systems preferred.
  • Ability to build rapport with guests.
  • Strong organizational skills.
  • Excellent verbal communication skills.
  • High School diploma or equivalent required.
  • Associate's Degree or higher preferred.
Physical Requirements

This role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. Must be able to push and pull carts and equipment weighing up to 100 lbs.

Benefits
  • Insurance package.
  • Paid time off.
  • Bonus Program.


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