Hotel Executive Housekeeper

4 weeks ago

Baltimore, Maryland, United States Days Inn Inner Harbor Full time
Job Summary

Days Inn Inner Harbor is seeking a seasoned Hotel Executive Housekeeper to oversee the housekeeping staff, budgets, and operations of this department. As a key member of our team, you will be responsible for ensuring each guest has a wow experience when they enter their rooms, managing employees to ensure they get the job done right the first time, and ensuring policies are followed.

Key Responsibilities
  • Lead the housekeeping staff to deliver exceptional guest experiences.
  • Develop and implement operational procedures for the housekeeping department.
  • Prepare work schedules for the housekeeping staff.
  • Conduct daily shift meetings with all housekeeping associates.
  • Coach and counsel housekeeping team members to ensure all policies, procedures, training, and standards are being maintained.
  • Coordinate the inspection of assigned rooms and areas to ensure health regulations, safety, and departmental policies are being met.
  • Partner with management and maintenance staff to ensure all Guest Room preventative maintenance opportunities are identified and addressed in a timely manner.
  • Conduct daily quality checks, remediation, and subsequent training for Housekeeping Staff.
  • Maintain financial records and prepare budgets and enforce housekeeping cost controls.
  • Maintain, organize, and control inventory of guest and housekeeping supplies and linen.
  • Follow Choice Hotel's safe work habits and standards.
Requirements
  • Experience working in a hospitality or service organization; prior exposure to customer service is required.
  • Housekeeping Management and Supervisory experience are required.
  • Experience in a Hotel setting preferred.
  • Experience with Property Management Systems preferred.
  • Ability to build rapport with guests.
  • Strong organizational skills.
  • Excellent verbal communication skills.
  • High School diploma or equivalent required.
  • Associate's Degree or higher preferred.
Physical Requirements

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching. Must be able to push and pull carts and equipment weighing up to 100 lbs.

Benefits
  • Insurance package.
  • Paid time off.
  • Bonus Program.

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