Floor Houseperson Assistant

4 weeks ago


Baltimore, Maryland, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Floor Houseperson to join our team at the McHenry Row Courtyard by Marriott in Baltimore. As a key member of our housekeeping team, you will be responsible for maintaining the highest standards of cleanliness and quality in our public spaces.

Responsibilities
  • Clean and service assigned public spaces, including lobbies, corridors, and restrooms, to ensure a clean and welcoming environment for our guests.
  • Handle guest complaints and concerns in a professional and courteous manner, ensuring guest satisfaction and loyalty.
  • Maintain accurate records of cleaning schedules and tasks, and report any maintenance deficiencies or issues to management.
  • Collaborate with other team members to ensure seamless execution of housekeeping tasks and maintain a positive and respectful work environment.
  • Perform additional deep cleaning and seasonal cleaning functions as scheduled, and complete other duties as assigned by management.
Requirements
  • Minimum one year of cleaning experience, with previous hotel experience preferred.
  • Ability to communicate effectively with guests, management, and co-workers to ensure understanding and satisfaction.
  • Knowledge of proper chemical handling and safety procedures.
  • Bilingual English/Spanish a plus, but not required.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional service and quality to our guests, and we are seeking like-minded individuals to join our team.



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