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B2B Integration Specialist

2 months ago

Novi, Michigan, United States Fortis Payment Systems LLC Full time
Job Description

Overview:

Fortis Payment Systems LLC is seeking a highly skilled B2B Integration Specialist to join our team. As a key member of our B2B channel, you will play a critical role in the installation of new payment processing accounts within our rapidly growing B2B vertical.

You will work closely with our B2B Sales Team to coordinate these efforts with end-user merchants and to complete and document the successful installation. Your strong leadership and operation support skills will be essential in managing and executing established process workflows, including task management, emails, chat, telephone, and call back requests to support successful installations and specialized B2B support as necessary.

Key Responsibilities:

  1. Take ownership, accountability, and initiative in the installation process.
  2. Conduct demos to prospective customers to highlight key features and benefits of the payments integration.
  3. Schedule installation of Fortis payment integration software into the customer's ERP software, managing the installation process from start to finish.
  4. Manage the merchant installations schedule to ensure installations are completed as scheduled and within established SLAs.
  5. Act as a Subject Matter Expert for internal teams on ERP software and Fortis payment integration functionality.
  6. Provide customer-facing technical support before, during, and after the Fortis payment integration installation process.
  7. Collaborate with internal sales team to schedule and conduct demos of Fortis payments functionality for potential customers.
  8. Create training and product documentation for both internal and external audiences.

Requirements:

· PC literacy with strong competency in all Microsoft Office Suite programs

· Possess problem-solving skills

· Possess the ability to be accurate with data entry

· Excellent verbal and written communication skills

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Excellent time management skills with a proven ability to meet deadlines

· Ability to focus

· Ability to multi-task and project manage

· Ability to function well in a high-paced and at times stressful environment

· Ability to use independent judgment in resolving various issues

· Ability to collaborate with team members and other departments

Education and Experience:

· Education: High School or equivalent, associate's or bachelor's degree preferred

· Experience: Minimum of two years of experience in a business-related environment, previous experience working with Sage X3 software installations a must

· Knowledge: Proficiency with the following ERP platforms would be a tremendous asset:

  1. Sage 50, Sage 100, Sage 300, and Sage Intacct
  2. Acumatica
  3. Microsoft Dynamics Business Central/Finance & Operations
  4. NetSuite
  5. Other ERP Systems would be beneficial

Physical Requirements:

· Working Conditions: This is a remote position

· Physical Activities: Occasional standing, stooping, reaching and lifting up to 25 pounds

· Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions