Community Life Service Coordinator

2 days ago

Providence, Rhode Island, United States The Community Builders, Inc. Full time
About The Community Builders

The Community Builders, Inc. (TCB) is a mission-driven nonprofit organization that develops and sustains strong communities where all people can thrive. Our vision is to create a world with vibrant, safe, and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities.

About Community Life

Community Life (CL) is TCB's place-based model that uses healthy and stable housing as a platform for connecting residents to services, community resources, and opportunities. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Community Life Service Coordinator Role

The Community Life Service Coordinator (CLSC) is a full-time position at Olmsted Gardens, an affordable senior housing development located in Providence, RI. The CLSC develops and coordinates support services for senior residents, ensuring resident and community success through building and sustaining relationships with residents, property management staff, and local and regional partners.

Key Responsibilities
  • Build relationships with residents to better understand their needs, strengths, and aspirations and connect them with local resources and opportunities.
  • Develop strategic partnerships with local service providers; bring on-site programs to the property and provide referrals to off-site opportunities and services in the following CL outcome areas: housing stability, health and wellness, and community engagement.
  • Participate and coordinate resident support and resources around housing stabilization issues such as late rent payments, housekeeping, and other lease compliance issues.
  • Complete the Community Life Questionnaire on an annual basis.
  • Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities, and partners necessary to impact CL outcomes.
  • Conduct new welcome orientations for new residents.
  • Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and door-knocking.
  • Use TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved.
  • Align initiatives with the outcomes, mission, and goals of TCB Community Life.
  • Participate in ongoing professional development, at least 12 hours per year, that pertain to the CLSC position.
  • Recruit and work with resident volunteers and interns to support leadership opportunities and strengths-based engagement.
Requirements
  • Bachelor's degree with a focus in social work, human services, public health, or community development.
  • 2+ years of overall professional experience working with families in housing, healthcare, or human services agencies required.
  • Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
  • Previous experience in affordable housing and knowledge of HUD regulation a plus.
  • Operate in a timely manner, with consistency and a high level of integrity, professionalism, and energy; provide excellent customer service to residents and partners.
  • Excellent communication, organization, and writing skills.
  • Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
  • Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, colleagues, community partners, senior staff, volunteers, and interns.
  • Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
  • Experience coordinating and implementing programs and initiatives.
  • Experience overseeing and managing grants a plus.
  • Knowledge of Yardi, Property Management databases, Dynamics a plus.
  • Ability to work occasional weekends and evenings is required.

The Community Builders, Inc. is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

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