Customer Service Representative

2 weeks ago


San Jose, California, United States Enterprise Mobility Inc Full time
Job Title: Customer Service Agent

Enterprise Mobility Inc is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience, and resolving any issues that may arise.

Key Responsibilities:
  • Provide professional and courteous service to customers, ensuring a positive experience.
  • Process rental returns, including checking vehicles for damage and completing damage reports.
  • Advise customers on rental charges and provide accurate receipts.
  • Assist customers with transportation to the airport terminal.
  • Document customer satisfaction and dissatisfaction.
  • Identify and tag vehicles for grounding or preventative maintenance.
  • Keep the rental lot organized and ensure ease of access and traffic flow.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 1 year experience in customer service functions.
  • Basic level experience and understanding of PC and Microsoft Office products.
  • Ability to work 5 days a week, including weekends, with a flexible schedule.
What We Offer:
  • Competitive hourly rate of $20.50 plus bonus opportunities.
  • Opportunities for career advancement and professional development.
  • A dynamic and fast-paced work environment.

Enterprise Mobility Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and customers.



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