Helpdesk Technician
3 days ago
Join the Intrepid Museum team as a Helpdesk Technician and play a critical role in supporting the museum's user community and resolving tickets entered into the Help Desk system.
Key Responsibilities:- Resolve Help Desk requests submitted by end users to the Help Desk system
- Installations, upgrades and configuration of network printing, directory structures, permissions, security, software and files
- Configure laptops and desktops in accordance with end-user requirements
- Support all business desktop applications including point of sale systems, accounting software and other software and peripherals
- Maintenance of telephone and voicemail services including adds/move/changes (Avaya VOIP system)
- Assist in the management of email, spam filters and offsite data services (e.g., VPN, iPhones)
- Manage user accounts in Active Directory
- Perform standard and advanced audio/visual setups including microphones, projectors, amplifiers and Crestron control units
- Assist in the procurement process of equipment including specifying parts and obtaining quotes for purchase
- Assist in the support of backup servers (Datto, Backup Exec) ensuring that tapes are ready for off-site storage
- Support Microsoft Office Suite
- Assist with other duties as assigned by the VP of Information Technology
- Minimum 2 years experience working in a dynamic, fast-paced IT environment
- Experience supporting Windows desktop environments
- Working knowledge of Microsoft Windows server 2008 and Server 2012 R2
- Prior experience with an Active Directory structure
- Knowledge of Microsoft Office Suite and Windows 10 O/S
- Solid knowledge of PC peripherals
- Experience writing end-user documentation and procedures
- Hands-on exposure to network wiring and infrastructure including basic routers and switches for the purpose of connecting computers to the network
- Experience using help desk management systems
- Preferably, candidate possesses knowledge of audio/visual systems including mixers, microphones, amplifiers, projectors and Crestron systems
- Previous experience with Point of Sale software (Tessitura) and hardware a plus
We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum's history
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.
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