Helpdesk Technician

3 days ago


New York, New York, United States Intrepid Museum Full time
Job Title: Helpdesk Technician

Join the Intrepid Museum team as a Helpdesk Technician and play a critical role in supporting the museum's user community and resolving tickets entered into the Help Desk system.

Key Responsibilities:
  • Resolve Help Desk requests submitted by end users to the Help Desk system
  • Installations, upgrades and configuration of network printing, directory structures, permissions, security, software and files
  • Configure laptops and desktops in accordance with end-user requirements
  • Support all business desktop applications including point of sale systems, accounting software and other software and peripherals
  • Maintenance of telephone and voicemail services including adds/move/changes (Avaya VOIP system)
  • Assist in the management of email, spam filters and offsite data services (e.g., VPN, iPhones)
  • Manage user accounts in Active Directory
  • Perform standard and advanced audio/visual setups including microphones, projectors, amplifiers and Crestron control units
  • Assist in the procurement process of equipment including specifying parts and obtaining quotes for purchase
  • Assist in the support of backup servers (Datto, Backup Exec) ensuring that tapes are ready for off-site storage
  • Support Microsoft Office Suite
  • Assist with other duties as assigned by the VP of Information Technology
Requirements:
  • Minimum 2 years experience working in a dynamic, fast-paced IT environment
  • Experience supporting Windows desktop environments
  • Working knowledge of Microsoft Windows server 2008 and Server 2012 R2
  • Prior experience with an Active Directory structure
  • Knowledge of Microsoft Office Suite and Windows 10 O/S
  • Solid knowledge of PC peripherals
  • Experience writing end-user documentation and procedures
  • Hands-on exposure to network wiring and infrastructure including basic routers and switches for the purpose of connecting computers to the network
  • Experience using help desk management systems
  • Preferably, candidate possesses knowledge of audio/visual systems including mixers, microphones, amplifiers, projectors and Crestron systems
  • Previous experience with Point of Sale software (Tessitura) and hardware a plus
What We Offer:

We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum's history

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.


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