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Inside Sales Representative

2 months ago

Fayetteville, Arkansas, United States LKQ Full time
About the Role

We are seeking a highly motivated and dedicated Inside Sales Coordinator to join our team at LKQ. As a key member of our sales team, you will be responsible for selling company products and services to existing and potential customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, evaluate customer needs, and answer questions regarding parts, pricing, product availability, and services.
  • Product Knowledge: Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
  • Order Processing: Complete internal documents supporting any transaction (credits, invoices, work order, etc.) and process orders, including order entry, review orders for correct handling, pricing, quantities, and shipping data.
  • Relationship Building: Prospect and develop relationships with potential customers to cultivate new business and inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by the customer.
  • Problem Solving: Advise customers on substitution or modification of parts when parts requested are not available and follow-up with customers as needed.
  • Price Evaluation: Evaluate and propose appropriate prices for parts by considering various criteria.
Requirements
  • Education and Experience: 1+ years of related applicable experience and a high school diploma or equivalent (DVS in Canada).
  • Preferred Qualifications: College coursework or degree and prior automotive experience and knowledge of automotive parts.
Knowledge, Skills, and Abilities
  • Attention to Detail: Must be attentive to detail and ensure accuracy in work assignments.
  • Communication: Must be able to communicate effectively and cooperate with others.
  • Product Knowledge: Must be able to convey product information and availability to customers.
  • Customer Service: Must be able to deal tactfully with customers.
  • Organization: Must be organized, motivated, and a self-starter.
Essential Physical Demands/Work Environment
  • Flexibility: Must have the flexibility to work variable schedules, including weekends.
  • Interruptions: Must be able to work in an environment where frequent interruptions may occur.
  • Pressure: Must be able to work under pressure comfortably.
Benefits
  • Health Insurance: Health/Dental/Vision Insurance
  • Paid Time Off: Paid Time Off
  • Paid Parental Leave: Paid Parental Leave
  • Fertility Coverage: Fertility Coverage
  • 401k: 401k with Generous Company Match
  • Life Insurance: Company Paid Life Insurance and Long-Term Disability
  • Short-Term Disability: Short-Term Disability
  • Employee Assistance Program: Employee Assistance Program
  • Tuition Reimbursement: Tuition Reimbursement
  • Employee Discounts: Employee Discounts
  • Daily Pay Option: PNC Daily Pay Option