Operations Director

4 weeks ago


Eau Claire, Wisconsin, United States IT Voice Full time

Job Title: Operations Director

Job Summary: We are seeking an experienced Operations Director to join our team at IT Voice. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our service delivery team, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead and manage a team of service delivery professionals to ensure excellent customer service and support.
  • Develop and implement operational processes and procedures to improve efficiency and productivity.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Ensure compliance with company policies and procedures, as well as industry regulations and standards.

Requirements:

  • 5+ years of experience in operations management, preferably in IT/Telecom.
  • Bachelor's degree in Business Administration or a related field, OR 6 years of related experience.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong analytical and technical skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible work arrangements, including remote work options.

About IT Voice:

IT Voice is a leading provider of technology solutions, specializing in managed IT, cloud, security, and VoIP services. We are committed to delivering world-class technology with hometown service, guided by our core values of focus on others, own it, work smart, and do the right thing.

How to Apply:

If you are a motivated and experienced operations professional looking for a new challenge, please submit your resume and a brief cover letter describing your qualifications and experience.



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