Customer Success Manager
3 weeks ago
Lightspark is revolutionizing the way businesses interact with the Lightning Network, and we're seeking a skilled Client Success Manager to join our team. As a key member of our growth strategy, you will play a pivotal role in fostering strong relationships with our partners, ensuring their success, and driving business growth.
Key Responsibilities- Collaborate with cross-functional teams to develop and execute strategies that drive partner growth and satisfaction.
- Develop and maintain deep relationships with existing partners, identifying opportunities for growth and addressing any challenges that may arise.
- Provide proactive support to partners, serving as a trusted advisor and point of escalation when needed.
- Work closely with partners to understand their needs, objectives, and goals, and develop tailored solutions to drive their success.
- Measure and track key performance indicators, gathering feedback and reporting on metrics to inform business decisions.
- Represent Lightspark at industry events, trade shows, and networking functions, showcasing our expertise and building relationships with potential partners.
- 8+ years of experience in client success, account management, client services, or partnerships, with a proven track record of driving growth and achieving meaningful results.
- 3+ years of experience building, managing, and retaining high-performing teams.
- Excellent communication skills, both verbal and written, with the ability to present complex ideas and strategies effectively.
- High emotional intelligence, with a strong ability to partner cross-functionally and foster a collaborative culture.
- Results-oriented mindset, with a focus on achieving targets, driving growth, and continuous improvement.
- A self-starter with deep comfort operating in ambiguity and frequent change, while delivering results.
- Demonstrated experience navigating and thriving in a fast-paced, startup environment.
Lightspark is committed to building an open payment protocol for the Internet at scale. We're dedicated to creating a more inclusive and diverse workplace, reflecting the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission.
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Customer Success Manager
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Customer Success Manager
2 weeks ago
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
4 weeks ago
Los Angeles, California, United States Lightspark Full time{"title": "Client Success Manager", "description": "Unlock Your Potential as a Client Success Manager at LightsparkAt Lightspark, we're revolutionizing the way businesses interact with the Lightning Network. As a Client Success Manager, you'll play a pivotal role in driving growth, ensuring customer satisfaction, and building long-lasting relationships with...
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Customer Success Manager
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Customer Success Manager
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Los Angeles, California, United States Sellers Hub Full time{"title": "Customer Success Manager", "description": "Key ResponsibilitiesDevelop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization.Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
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Customer Success Manager
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Customer Success Manager
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Los Angeles, California, United States Lightspark Full timeAbout LightsparkLightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, secure, and reliable transactions, making us a leader in the Lightning Network ecosystem.Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team....
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Customer Success Manager
3 weeks ago
Los Angeles, California, United States Lightspark Full timeAbout LightsparkLightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, reliable, and secure transactions, making us a leader in the Lightning Network ecosystem.Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team....
