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Customer Service Representative

4 weeks ago

Palo Alto, California, United States Juut Midwest, Inc. Full time
Job Title: Guest Service Specialist

Join Juut Salonspa, a leading salon and spa chain, as a Guest Service Specialist. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience. As a key member of our team, you will be expected to maintain a high level of professionalism, attention to detail, and a passion for delivering outstanding service.

Key Responsibilities:
  • Greet guests upon arrival and check them in efficiently
  • Provide a warm and welcoming environment, ensuring guests feel valued and appreciated
  • Offer add-on services and products to enhance the guest experience
  • Manage guest bookings, appointments, and follow-up calls
  • Maintain a clean and organized workspace, adhering to salon standards
  • Collaborate with artists and therapists to ensure seamless service delivery
  • Upsell and promote products and services to increase revenue
  • Participate in ongoing education and training to stay up-to-date on products and services
Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred, but not required
  • Ability to work in a fast-paced environment and multitask effectively
  • Excellent communication and interpersonal skills
  • Ability to lift up to 10 pounds and stand for extended periods
Benefits:
  • Paid time off and holidays
  • Health, dental, and vision insurance
  • 401(k) matching and employee assistance program
  • On-going education and training opportunities
  • Employee discount and flexible spending account

At Juut Salonspa, we value our employees and offer a supportive and inclusive work environment. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, apply today