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Club Manager
2 months ago
The Club Manager will be responsible for overseeing the day-to-day operations of the fitness center to ensure an exceptional member experience and a financially successful club. This includes leading a team of employees in a positive and motivating manner, providing continuous training and development, and ensuring that all aspects of club operations and financial performance are met.
Key Responsibilities- Recruit, hire, train, and develop a high-performing staff consisting of team members and an assistant manager who embody the Planet Fitness culture.
- Oversee and take accountability for various aspects of club operations and financial performance, including sales activation, staff scheduling, payroll management, and maintaining a clean and safe facility.
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring that staff follows superior customer service guidelines and can handle difficult situations independently.
- Superior customer service skills and experience, preferably in the fitness industry.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR/AED Certification preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
This is a full-time position with typical work hours of Monday to Wednesday from 9 am to 7 pm and Thursday to Friday from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.
