Member Service Representative
3 weeks ago
We are seeking a highly skilled Member Service Specialist to join our team at NorthStar Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, building strong relationships, and promoting our credit union services.
Key Responsibilities:
- Provide accurate and efficient cash handling and daily balancing of cash drawers
- Handle routine account maintenance, including changes of address, adding joint owners, and reconciling checking accounts
- Open new accounts, including share types and checking accounts, and offer personalized financial solutions to members
- Participate in credit union promotional activities, including call nights and community outreach efforts
- Maintain confidentiality of member information and deliver professional service at all times
- Meet sales behavior and production goals, and provide exceptional service to members
Requirements:
- High school graduate or equivalent
- Previous cash handling and customer service experience required
- Prefer a minimum of one year of credit union or banking teller experience
- Strong keyboarding skills and knowledge of basic math skills
- Able to accurately enter data and handle cash
- Excellent interpersonal and communication skills
- Knowledge of credit union services and ability to cross-sell products
About NorthStar Credit Union:
We are a mission-driven credit union dedicated to helping people achieve financial success. With over 50 years of experience, we offer a full range of financial services to individuals, families, and businesses throughout Chicagoland. Our core value is total member satisfaction, and we strive to provide exceptional service to our members.
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