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Bilingual Member Service Representative

2 months ago

Warrenville, Illinois, United States NuMark Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Bilingual Member Service Specialist to join our team at NuMark Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, helping them achieve their financial goals, and promoting our products and services.

Key Responsibilities
  • Provide top-notch customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Build relationships with members, understanding their financial needs and goals, and offering personalized solutions to meet those needs.
  • Upsell and cross-sell products and services to members, ensuring they have access to the best financial solutions available.
  • Accurately handle cash transactions, balance cash drawers, and maintain accurate records of member transactions.
  • Ensure confidentiality of member information at all times, adhering to strict confidentiality and data protection policies.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic computer skills and proficiency in Microsoft Office applications.
  • Ability to work a flexible schedule, including weekends and holidays, as needed.
What We Offer

NuMark Credit Union offers a competitive compensation package, including a salary, benefits, and opportunities for professional growth and development. We are committed to providing a positive and supportive work environment, where our employees feel valued and empowered to succeed.

We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.