Marketing and Customer Service Director

1 week ago

Waukesha WI, United States Tempositions, Inc. Full time
Marketing and Customer Service Manager

This is an exciting opportunity to drive marketing and customer service initiatives for a thriving and growing auto parts manufacturing organization.

We are seeking a highly skilled and experienced marketing and customer service professional to lead our marketing efforts and develop effective strategies to drive sales and customer satisfaction.

The ideal candidate will have a strong background in marketing and sales, with a minimum of 5 years of experience in a manufacturing environment. They will be responsible for leading a team of direct reports in marketing, inside sales/service, and logistics, and will work closely with commercial resources to identify up-sell and cross-sell opportunities.

The successful candidate will have excellent leadership, project management, and intercultural communication skills, and will be able to travel domestically and internationally. They will also have proficiency in Microsoft Office Suite, CRM systems, and web tools.

We offer a competitive salary range of $100-$120K, excellent benefits, and a culture that values growth and development. If you are a motivated and experienced marketing and customer service professional looking for a new challenge, we encourage you to apply.

Key Responsibilities:

  • Develop and execute marketing strategies to drive sales and customer satisfaction
  • Lead a team of direct reports in marketing, inside sales/service, and logistics
  • Work closely with commercial resources to identify up-sell and cross-sell opportunities
  • Monitor financial, technological, regulatory, and demographic trends to identify new market opportunities
  • Conduct market research and price point analysis to support new product introductions and market expansions
  • Oversee the Marketing Department to enhance the effectiveness of marketing collateral, communications, and digital strategies
  • Drive the creation of sales tools including playbooks, qualification guides, and ROI calculators to support the sales process
  • Manage proactive customer touchpoints through multiple channels such as website, social media, and virtual meetings
  • Lead Commercial S&OP process and contribute to strategic planning phases
  • Manage Channel Network Agreements and maintain consistency in messaging and branding

Requirements:

  • BS/BA in Sales, Marketing, Business Administration, or related field
  • Minimum 5 years experience in strategic marketing in manufacturing, auto experience a plus
  • Experience in marketing strategies for a manufacturing company
  • Strong leadership, project management, and intercultural communication skills
  • Ability to travel domestically and internationally (~10-15%)
  • Proficiency in Microsoft Office Suite, CRM systems, and web tools

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law.

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