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Field Service Manager

2 months ago

San Francisco, California, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Field Service Manager to lead our team of technical Digital Service Specialists. As a key member of our organization, you will be responsible for overseeing the service and support of Canon's hardware and software technology-based solutions to our innovative customers.

Your Impact

As a Field Service Manager, you will have a significant impact on our team's success. Your responsibilities will include:

  • Managing a team that services and supports specific business system products and services within a territory and/or an assigned account list.
  • Selecting, hiring, training, and developing current and new technical representatives.
  • Addressing and resolving customer issues in a timely manner to achieve total customer satisfaction.
  • Overseeing the warehousing process as it relates to merchandise and inventory.
  • Developing and educating the team on new technology in an evolving industry.


About You

To be successful in this role, you will need to possess the following skills and expertise:

  • Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
  • Service management experience in the technology industry.
  • Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
  • Strong communication skills, including the desire to develop and lead a team.
  • Excellent time management skills.


Company Overview

About Canon Solutions America, Inc.

We empower companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With a commitment to promoting professional innovation, we help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., we are headquartered in Melville, NY, and have sales and service locations across the U.S. Our parent company, Canon Inc., earned approximately $30.4 billion in global revenue in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.