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Brand Engagement Specialist

2 months ago

Oak Brook, Illinois, United States CD Peacock Oakbrook Center Full time
CD Peacock Brand Advisor Job Overview

A CD Peacock Brand Advisor (CBA) is an integral part of our retail team, dedicated to a specific brand or business unit. The CBA plays a crucial role in driving sales performance, delivering outstanding customer service, and ensuring operational excellence within their designated area. This position embodies the essence of the brand and reflects CD Peacock's commitment to excellence.

Key Responsibilities

  • Serve as the brand representative, showcasing client-focused behaviors
  • Enhance client relationships by sharing the brand's story and values
  • Attract new clientele while fostering connections with existing customers
  • Establish strong relationships through regular communication and follow-ups
  • Prioritize activities that promote client conversion, retention, and loyalty
  • Surpass client expectations with a proactive and solution-driven mindset
  • Provide valuable feedback to the Business Manager and buying team
  • Collaborate with Sales Professionals to enrich client interactions
  • Handle service requests, warranties, and repairs for customers
  • Uphold operational standards and visual merchandising in the boutique
  • Create a safe and inviting environment for both colleagues and clients
  • Effectively utilize various systems and software, including POS, CRM, and Inventory Management Systems
  • Meet individual sales and service targets through effective selling techniques and product expertise
  • Maximize learning through training sessions and product knowledge workshops
  • Share brand updates and insights with team members

Position Requirements

  • Ability to lift a minimum of 15 lbs
  • Stand for 5 to 7 hours during shifts
  • Be present on the sales floor for 80% - 90% of work hours
  • Work an average of 35 – 40 hours per week
  • Proficient in various systems, software, and technology
  • Flexible availability, including weekends, evenings, and holidays
  • Consistently demonstrate the company's Core Values
  • Prior experience in Luxury Retail is preferred