Health Coach Senior Health Specialist
5 days ago
About One Medical
">At One Medical, we are transforming healthcare by making quality care more affordable, accessible, and enjoyable. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.
We believe that everyone deserves exceptional health care, which is why we're building a diverse, driven, and empathetic team to achieve better health outcomes.
The Opportunity
">Senior Health Health Coach RoleThis full-time role is based in Hyannis, MA, and focuses on supporting our Senior Health member population (age 65+). As a Health Coach at One Medical, you will be an integral part of a primary care team that focuses on supporting patients with meeting their preventive, chronic, and acute care needs.
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- Capture relevant information about the patient's health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
- Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient's internal and external care team.
- Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures.
- Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space.
- Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques.
- Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families.
**What You'll Need**: At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting required. Strong written and verbal communication skills. Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams. A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges. Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
**Benefits Designed to Aid Your Health and Wellness**:
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- Taking care of you today: We offer a range of benefits to support your physical and mental well-being.
- Paid sabbatical for every five years of service.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
- Competitive salary: The base pay for this position is $24.25 per hour based on a full-time schedule.
- 401K match.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
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