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Senior Patient Access Coordinator
4 weeks ago
Job Title: Senior Patient Access Coordinator
About the JobWe are seeking a highly organized and detail-oriented Senior Patient Access Coordinator to join our team at Bay Cove Human Services. As a key member of our healthcare access team, you will be responsible for ensuring timely and accurate registration, demographics, authorization, and payment for services provided by Bay Cove.
This is a non-exempt position based in Hyannis, MA, on Cape Cod, and does not have the ability to be remote. You will work closely with colleagues to obtain demographic, insurance, and other needed information to validate eligibility, obtain authorizations, financially clear patients, and resolve missing or inaccurate information in the electronic health record.
The ideal candidate will possess excellent communication, interpersonal, and organizational skills, including the capacity to communicate accurate information, instructions, and ideas so others will understand. You must be able to maintain confidentiality, exercise sound judgment, and remain calm under pressure.
Key Responsibilities:
- Work effectively with colleagues to obtain demographic, insurance, and other needed information to validate eligibility, obtain authorizations, financially clear patients, and resolve missing or inaccurate information in the electronic health record.
- Provide professional and courteous customer service at all times and adhere to regulations around confidentiality while serving as the liaison between Behavioral Health Integration services, the billing department, third-party payers, and vendors.
- Accurately enter data into required electronic systems (Virtual Gateway EIM/ESM, Electronic Record, third-party payer system) in accordance with established timelines.
Requirements:
- High school diploma or equivalent required.
- Required minimum of 2 years experience of behavioral health billing or similar or any equivalent combination of experience, training, and/or education.
- Intermediate knowledge of A/R systems, computerized billing, electronic data systems, and electronic health records.
Estimated Salary: $45,000 - $60,000 per year.
