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Customer Engagement Representative

2 months ago

Katy, Texas, United States H-E-B Full time
Job Overview for Product Demonstration Specialist at H-E-B

H-E-B is in search of passionate and motivated individuals who thrive on interacting with Customers, crafting vibrant experiences, and delivering exceptional service.

We embrace diversity in backgrounds and career paths, inviting you to join our community that places People at the forefront of our mission.

As a Product Demonstration Specialist, your responsibilities will include presenting and promoting products at various events to inform Customers about features and enhance sales through captivating interactions.

Upon meeting eligibility criteria, you will also become a company Owner, which is why we are looking for individuals committed to excellence, diligence, and outstanding Customer service.

'Partner-owned' reflects how our valued People are the essential catalysts behind H-E-B's innovation, expansion, and success in the realm of Omnichannel Retailing.

Do you possess:
A HEART FOR PEOPLE - a dedication to prioritizing the needs of Customers? A HEAD FOR BUSINESS - the capability to merge excellent customer service with effective sales strategies? A PASSION FOR RESULTS - achieving sales objectives in a fast-paced environment while managing multiple responsibilities?We seek individuals with:
Strong communication and interpersonal skills A genuine enthusiasm for customer service and hospitality What does the role entail?

Customer Service / Sales:
  • Embrace the customer service model to cultivate connections with Customers, fostering a sense of community and loyalty
  • Participate in store events to create a festive atmosphere
  • Engage Customers with enthusiasm, sharing product insights, samples, and value propositions; finding ways to pleasantly surprise them
  • Provide exceptional customer service; address product inquiries; assist Customers in locating items
  • Familiarize yourself with educational materials and products prior to each event
  • Ensure all promotional materials like signage, coupons, and recipe cards are prominently displayed to enhance customer engagement
  • Organize, execute, and conclude events, including setting up products, equipment, and marketing materials
  • Prepare products for demonstrations and samplings
  • Monitor daily sales reports and understand performance metrics
Food Safety / Sanitation:
  • Consistently adhere to food safety regulations, state standards, and departmental SOPs
  • Attend mandatory food safety training sessions
  • Maintain a clean, safe, and professional work environment
  • Assist fellow sales Partners and keep workstations organized
What background do you need?

Must be at least 18 years old (mandatory) Previous experience in sales or customer service Demonstrated experience in product demonstration (preferred) Do you meet the qualifications to be a Product Demonstration Specialist at H-E-B?
  • Familiarity with sales or product demonstration (preferred)
  • Excellent communication and interpersonal skills
  • Strong customer service capabilities
  • Ability to explain product ingredients and recipes to address Customers' dietary concerns
  • Proficiency in reading and interpreting documents
  • Capacity to manage multiple tasks and prioritize effectively
  • Flexibility to work varied hours
  • A deep-rooted passion for providing exceptional customer service and hospitality
Can you...
  • Stand, reach, and grasp consistently
  • Conduct occasional activities like walking, bending, stooping, etc.
  • Handle exposure to varying temperatures and noise levels
  • Lift 35 lbs and maneuver over 25 lbs as needed*
  • Respect the defined physical requirements; seek assistance when items are too heavy
Application Instructions
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