Operations Manager

4 weeks ago

Princeton, New Jersey, United States Aramark Full time

About Chauncey Conference Hotel & Center:

The Chauncey Hotel & Conference Center is a tranquil oasis surrounded by 370 acres of peaceful lakeside woodlands, just minutes from historic Princeton, New Jersey.

We offer a welcoming setting for meetings, weddings, special events, dining, and leisure getaways.

Chauncey features luxurious guest rooms, a conference center, event space, indoor saltwater pool, and state-of-the-art fitness center, dining room, lobby bar, and a helipad.

As a General Manager, you will plan, manage, and guide contracted services for multiple sites for a client or for multiple clients, generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Services can include food service, facility support, custodial services, retail, lodging, transportation, and more.

Our General Managers are capable operations managers who lead a team to provide excellent service to our clients.

With knowledge of the client's business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities
  • Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  • Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
  • Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
  • In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
  • Manages compliance with all local, state, and federal regulations and codes and maintains all associated records and reports.
  • Ensures compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy, at all times.
Qualifications
  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • The ability to focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability leading through other managers.
  • Experience in creating and managing a department budget, financial controls, and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.

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