Customer Service Representative
4 weeks ago
Breakthru Beverage Group is seeking a highly skilled and customer-focused Part Time Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.
Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Enter orders accurately and efficiently in SAP, ensuring seamless sales capture.
- Utilize multiple customer support tools to resolve customer inquiries, including conducting research in SAP and contacting business units as needed.
- Maintain world-class standards by successfully performing against department scorecards and metrics.
- Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts.
- Establish and maintain world-class customer relations by developing a rapport and actively listening to gain more information where necessary.
- Identify and evaluate opportunities to increase customer retention, maintain customer confidence, and protect operations by keeping information confidential and suggesting alternatives to out-of-stock or limited quantity items.
- High school diploma or equivalent required.
- Basic PC skills using MS Office and other various computer programs.
- No previous experience required, but a results-oriented professional with verbal/written communication skills, diplomacy, and discretion is essential.
- Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines.
- Utilize sound judgment and problem-solving skills.
- Ability to work in a fast-paced, high-volume, team environment.
- Bachelor's degree in a related field and/or equivalent training and work experience.
- 1-2 years of previous experience in a customer service role.
- Experience in the consumer products or distribution industry.
While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
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