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Commercial Loan Portfolio Supervisor

2 months ago


Long Beach, California, United States Fidelity Bank Full time
Position Overview:
At Fidelity Bank, we take pride in our commitment to excellence and customer satisfaction. The Loan Portfolio Manager plays a pivotal role in overseeing a diverse commercial loan portfolio and associated deposit accounts while ensuring exceptional client service to enhance and expand the portfolio.

Key Responsibilities:
  • Engage with clients to gather necessary information for loan applications and provide clarity on the application process.
  • Evaluate clients' financial health, creditworthiness, and property assessments to determine loan viability.
  • Educate clients on various loan products and credit options, detailing the terms and conditions of these services.
  • Address client concerns effectively and implement solutions to resolve issues.
  • Generate reports for clients with overdue accounts and escalate unresolved accounts for collection actions.
  • Assist clients in completing application paperwork and resolve any queries related to their applications.
  • Contact clients with overdue accounts to negotiate payment arrangements or secure full payments.
  • Match clients' needs with suitable financial aid programs, providing informed recommendations.
  • Stay updated on emerging loan products and financial services to better serve clients.
  • Ensure loan agreements are complete and compliant with company policies.
  • Maintain and review credit and loan documentation.
  • Authorize correspondence related to account collections.
  • Calculate debt amounts and available funds to devise repayment strategies and timelines.
  • Keep account records current, categorizing them based on status changes.
  • Compile and review loan applicants' credit histories and financial statements.
  • Verify billing accuracy.
  • Perform duties in accordance with the Bank Secrecy Act under the guidance of the BSA Officer.

Qualifications:
  • A Bachelor's Degree is required.
  • At least four (4) years of experience in a similar role is necessary.

Skills and Competencies:
  • Exceptional analytical and problem-solving abilities.
  • Strong business acumen.
  • Excellent verbal and written communication skills.
  • Outstanding interpersonal skills.
  • High proficiency in Microsoft Office Suite.
  • Ability to perform mathematical calculations and apply relevant concepts.
  • Collaborative team player with the ability to build strong relationships across the organization and with clients.
  • Willingness to work flexible hours to meet business and client needs.

Physical Requirements:
The role requires frequent sitting and standing, effective communication, and the ability to manipulate standard office equipment. The associate may need to lift items weighing up to 10 pounds regularly. Manual dexterity is essential for operating computers and other office tools.

Working Conditions:
  • Standard working hours are Monday to Friday, with potential for additional hours as needed.
  • Travel to client locations may be required based on business needs.
  • Extended periods of computer screen usage are expected.

Fidelity Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.