IT Project Coordinator

2 days ago


Plant City, Florida, United States Linder Industrial Machinery Company Full time
Job Title: IT Project Coordinator

Linder Industrial Machinery Company is seeking a highly skilled IT Project Coordinator to join our team. As a key member of our IT department, you will be responsible for providing technical support, implementing new software and hardware, and coordinating the purchase and rollout of new equipment.

Responsibilities:

  • Imaging and deployment of new equipment
  • Research and implementation of new software and hardware to streamline equipment rollouts
  • Coordination of the purchase and rollout of new replacement equipment
  • Providing prompt and accurate technical support to ensure a high level of customer satisfaction
  • Performing desk-side Windows 7/10 workstation support in a networked office environment
  • Supporting MS Office 365 and Outlook configuration and troubleshooting
  • Installing and configuring software
  • Responsible for printer and network file share configuration and troubleshooting
  • Peripheral installations
  • Configuration and troubleshooting
  • Supporting employee iPhone and Android cell phones and associated applications
  • Assisting employees on computer/user moves, adds, and changes
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
  • Escalating problems as required
  • Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements

Requirements:

  • 3-5 years' prior experience providing customer support for Windows 7/10 and MS Outlook in a networked environment
  • 3 years' prior experience supporting MS Office products (or other shrink-wrap software applications)
  • Outstanding customer service skills
  • Strong oral and written communications skills
  • Excellent interpersonal skills
  • Successfully demonstrate the ability to work independently with minimal supervision
  • Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
  • Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
  • Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers

Education Requirements:

  • Bachelor's degree in a related technical field or equivalent experience (minimum five years)

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