Field Service Representative

13 hours ago


Alexandria, Virginia, United States Carlisle Companies Full time
Job Summary

As a Field Service Representative at Carlisle Companies, you will play a critical role in delivering exceptional customer service and ensuring the quality of our roofing systems installations. This is a unique opportunity to work with a leading manufacturer of roofing products and make a real impact on our customers' experiences.

Key Responsibilities:
  • Inspection and Scheduling: Conduct thorough inspections of completed installations, scheduling them at least 48 hours in advance. Ensure that all necessary documentation is completed and submitted in a timely manner.
  • Job Site Visits: Perform on-site visits to monitor the installation of our roofing systems, providing guidance and support as needed. Collaborate with contractors to ensure that all work meets our quality standards.
  • Documentation and Reporting: Maintain accurate records of inspections, job site visits, and other activities. Prepare and submit reports to stakeholders, including customers, contractors, and internal teams.
  • Customer Communication: Develop strong relationships with customers, responding to their inquiries and concerns in a timely and professional manner. Provide clear explanations of our products and services, ensuring that customers understand their options and benefits.
  • Training and Development: Participate in training programs to enhance your knowledge of our products and services. Share your expertise with colleagues and customers, promoting a culture of continuous learning and improvement.
Requirements:
  • Education: Bachelor's degree or equivalent experience in a related field.
  • Experience: At least 1 year of experience in a related field, such as roofing, construction, or customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, contractors, and internal teams. Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
What We Offer:
  • Competitive Salary and Benefits: We offer a comprehensive compensation package, including a competitive salary, benefits, and opportunities for professional growth and development.
  • Collaborative Work Environment: Join a dynamic team of professionals who share your passion for delivering exceptional customer service and quality products.
  • Opportunities for Advancement: As a Field Service Representative, you will have opportunities to advance your career and take on new challenges, including leadership roles and specialized training programs.


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