Customer Service Representative

16 hours ago


Alexandria, Virginia, United States Lindsay Volvo Cars of Alexandria Full time
Job Description:

As a Customer Service Representative at Lindsay Volvo Cars of Alexandria, you will be the first point of contact for our customers, providing exceptional service and support via phone, email, and in-person interactions.

Key Responsibilities:
  • Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Make outbound calls to customers to confirm appointments and provide updates on their service.
  • Assist customers with scheduling appointments and providing information on our services.
  • Work effectively as part of a team to achieve customer satisfaction and loyalty.
Requirements:
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of Microsoft Office applications.
What We Offer:
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment with a team of professionals who are passionate about delivering exceptional customer service.


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